Shipping & Returns Policy

FOR ALL RETURN AUTHORIZATIONS

You must contact Fellowes Customer Service to receive a Return Authorization number prior to returning any product (Fax: 1-800-955-9329 or by e-mail: returnrequests@fellowes.com). When requesting a return authorization, please itemize the product; provide related invoice date, quantity, product pricing, description of why each product is being returned, contact name, phone, fax, email address and address product is located at. A serial number must be provided on all shredder returns.

You will receive a Return Authorization form that may require review. The form will need to be signed and returned before a Return Authorization number can be issued. Once agreement is reached, Fellowes will forward the Return Authorization number and return address. Return Authorization numbers are valid for a period of 30 days unless noted on your return confirmation.

Product returned to Fellowes without a valid Return Authorization number; after 30 days from the issuance of the Return Authorization or without prior written approval may be: 1) refused and returned to you at your expense without prior notification or 2) destroyed and/or donated at our discretion.

DEFECTIVE PRODUCT

Fellowes will accept defective returns for up to one year from the original date of purchase. Any defective claims after one year should be between the end user and Fellowes directly. Merchandise returned to Fellowes as defective will be inspected and credit will be issued for all products found to be defective. For product returned as “defective” in which upon receipt is deemed in non-defective, salable condition, credit will be issued, less a 20% handling fee.

Fellowes offers world class after sales support which includes toll-free customer assistance and a nationwide network of servicing dealers. We encourage our customers to provide Fellowes’ 800-955-0959 number for direct resolution of product inquiries and warranty support claims or see Fellowes Warranty Claim policy for more details.

DISCONTINUED PRODUCT, OVERSTOCK PRODUCT, AND PLAN-O-GRAM RESETS

Fellowes may occasionally accept the return of overstock product or product due to plan-o-gram reset. Overstock and plan-o-gram resets returns will be subject to a 20% handling charge and the customer is responsible for the return freight costs. Once a reset agreement has been reached (approved items, quantity, pricing, return terms, etc.) Fellowes will cease shipment of all products to be returned as a result of the plan-o-gram reset. To qualify for credit, returned product must have been purchased within the last 6 months.

Customer, made to order or pallet program products may not be returned. Fellowes will not accept the return of discontinued products more than 30 days after discontinuance by Fellowes.

Discontinued, Overstock and Plan-O-Gram Product must be unopened, in full carton quantities and in unblemished original packaging. This includes no writing or labels on the cartons. Product may be refused or a 20% handling fee will be imposed for product that does not conform to the proceeding conditions. No credit will be issued for damaged product.

EXTERNAL SHIPPING DAMAGE OR SHORTAGES

Please contact Fellowes Customer Service within 72 hours of receipt of goods regarding damages or shortages. A Fellowes representative will respond with the proposed resolution within two weeks.

Damages: If you receive shipping cartons from a package carrier (i.e. UPS, Federal Express, etc.) that shows obvious damage Fellowes asks that you list the damage on the carrier’s delivery receipt and refuse the damaged product. If you receive a Less Than Truckload (L.T.L.) shipment that shows obvious damage, Fellowes asks that you list the damage on the carrier’s delivery receipt and refuse the damaged product. For a Trailer Load shipment that shows obvious damage, Fellowes asks that you list the damage on the carrier’s delivery receipt and accept receipt of the shipment.

Shortages: For package carriers, Less than Trailer Load (L.T.L.) and Trailer Load carriers, Fellowes asks that you list any shortages on the carriers delivery receipt.

CONCEALED SHIPPING DAMAGE OR SHIPMENT ERRORS

Fellowes requires notification within 72 hours of receipt of shipment regarding any miss-shipments, concealed damages and/or shortages. In event of any of the above, please notify Fellowes Customer Service within 72 hours of delivery and Fellowes representative will respond with the proposed resolution within two weeks.

CUSTOMER ERROR RETURNS

Fellowes may occasionally accept customer error returns, i.e. buyer’s remorse, changed mind, ordered wrong item, etc. These requests must be submitted in writing within a period of 30 days from the date of invoice. Please e-mail to: returnrequests@fellowes.com for review and return disposition.

Note: the product must be unopened in salable condition with unblemished original packaging, manuals, parts etc. You must provide related invoice date, PO#, quantity, product pricing, description of why each product needs to be returned, contact name, phone and fax number, e-mail and address product is located at. For returns resulting from Customer error, the customer is responsible for the return freight and any associated costs along with a 20% handling fee. Failure to submit a claim within a period of 30 days from the date of invoice will nullify the claim and a return will not be eligible.

Loss or Damaged Products

GEBESA FREIGHT POLICIES AND CLAIMS All Gebesa products are FOB factory. Filing of all loss and damage freight claims is the responsibility of the purchasing dealer. Contact the individual freight carrier and request product and labor cost reimbursement through the “loss and damage claims” process. You will need to follow the standard National Motor Freight Traffic Association guidelines and provide evidence that the products were damaged during transit to the consigned destination. It is very important to promptly inspect freight when it arrives and to note all damage in writing at that time. REPORTING OF CONCEALED FREIGHT DAMAGE When damage to, or loss of, contents of a shipping container that could not be determined at time of delivery is discovered by the consignee, consignee must report such damage to the delivering freight carrier within 5 days of delivery. NMFT policy states that while awaiting inspection by carrier, the consignee must hold the shipping container and its contents in the same consignee delivery location and maintain the cartooning and its contents in the same condition as when damage was discovered. GEBESA WARRANTY AND SPECIFICATION REIMBURSEMENT Gebesa offers labor reimbursement and products/parts at no charge in the following circumstances: Product failure during warranty period Design/specification errors and omissions made by Gebesa Verifiable damage caused by improper packing by Gebesa.

Shipping Methods:

Free Shipping – Curbside Delivery

All X-Chair.com orders that have selected “free shipping” will ship ground via FedEx and have an ETA of 2-7 business days, unless otherwise noted. Product will be dropped off at the consumer’s front door, boxed unassembled. Minor product assembly will be required upon receipt. Reference the shipping map above to get a better understanding of transit times. Once your order has been placed, please expect for 24-48 hours for order processing.

Please note all shipping rates are only applicable to delivery inside of the United States not including Hawaii & Alaska. Additional charges may apply for international shipments and shipments outside of the continental U.S. Additional charges may apply if you are located 50 miles or farther from a major US airport. Should these charges apply, an X-Chair Sales Representative will contact you within 48 hours of your order date.

Assembled Delivery

All X-Chair.com orders that have selected “assembled delivery” will ship ground via the freight carrier of our choosing and have an ETA of 7-10 business days, unless otherwise noted.

White Glove Delivery

White glove delivery is available upon request for an additional charge. Please contact the X-Chair sales team at 1-844-492-4247 for a quote or more information. All White glove deliveries will ship ground via the freight carrier of our choosing and have an ETA of 7-10 business days, unless otherwise noted. This will include inside delivery of the chair, setup, assembly & trash removal. Customers will be notified at least 24 hours prior to their delivery to schedule an appointment.

Last Minute Holiday Shipping

Order your X-Chair by 12/22 with FedEx 2-Day Delivery to get it in time for the holiday! Orders using FedEx 2-Day Delivery will be charged $95.00 in delivery fees.

Orders placed using FedEx Overnight Shipping will incur a shipping fee of $299.99. Orders must be placed by 12/23 for holiday delivery with FedEx Overnight Delivery.

Return Policy:

X-Chair.com purchases come with the reassurance of a 30-day money-back guarantee unless otherwise noted at the time of purchase. If you are not satisfied, you may return the item within 30 days of delivery for a full refund of the purchase price that’s $149 less to cover a knocked down return kit. Due to the unique functionality of the DVL (Dynamic Variable Lumbar), we request that you keep and use your chair for at least 10 days to allow your body to properly adjust to your X-Chair. If you still wish to request a return after 10 days, please call X-Chair Customer Service. One of our Customer Care representatives will walk you through all the features and adjustments to ensure you are experiencing all that X-Chair has to offer.

In the event that a return is required, X-Chair will ship you a special return kit and return shipping label to pack up your chair and return it back to us. All purchases are eligible for an exchange within that same 30-day time frame, a $149 return shipment still applies. The item must be returned in like-new condition, with all paperwork, parts, and accessories inside of 20 days upon receipt of the return kit to ensure full credit minus the return charge.

Please call 1- 844-4XCHAIR (844-492-4247) for a return authorization and shipping instructions. X-Chair.com will not accept any return that is made without a return authorization number and processed through our return service.

Return Pick-up Details:

All Items will be picked up using the freight carrier of our choosing. The pick-up for return normally happens within 3-4 business days from the date of the request. The carrier will make up to three attempts to retrieve the merchandise from the purchaser. It is the responsibility of the purchaser to ensure the item is ready for pick up. It will also be the purchaser’s responsibility to make arrangements in order to hand off the package to the common carrier. The carrier will schedule a specific day & time for pick-up.